What is Beer Dad?
Beer Dad is a no-nonsense subscription for the craft beer fans who don’t need snacks, bells, whistles and reading along with their beer. It is all about trying the very best beers from the very best independent breweries. Each month, you choose the discovery beer box you prefer, curated by our founder Jamie who is a leading beer sommelier and judge in the UK. These imaginative selections will have no duplicates, a range of styles and abv’s, and everything can be controlled by you online – Edit, Pause or Cancel whenever. On top of this, every bit of revenue (not just profit) that comes through Beer Dad, 1% is given to the Disaster Emergency Committee. We believe in craft beer, and business, with a conscience.
How much does it cost?
Our monthly subscription is £36.75 which includes eight fresh craft beers and will always be a minimum of 6 pints of beer per box. There are no hidden costs for delivery, all included.
How many beers are in each box?
Each box will contain no less than eight beers and we will always have a minimum of 3.4 litres of liquid per box. There will be no duplicates in our boxes.
What beers are in each box?
There are four different boxes you can order currently including a hop-forward box (Smells Like Hop Bombs), a sour beer box (Bitter Sweet Brettanomyces), a dark beer box (Sweet Dreams Are Made Like These), and our founders favourite the mixed box (Mixed Tape). Each box will contain a range of styles and abv’s, but these selections will be based on the boxes headline style or taste.
What if I have a fault with my beer?
We have a no quibble policy and are always happy to chat beer with our craft beer club. These beers can be returned, at no cost to you, and you will either be offered a refund or replacement(s).
How often do I get a delivery?
The All Killer No Filler is a monthly subscription, but you have the power to edit, pause or cancel this subscription all online, whenever you want. The default setting will mean you have 8 cracking craft beers delivered each month. You will be emailed before your renewal date to remind you to make any changes that you want.
Do I get an order confirmation?
Yes, once an order has been processed you will be emailed within 1 minute and will receive a separate email from dispatch and tracking your order.
How can I track my order?
Once your order has been processed in our warehouse, we will send a dispatch email which will have all the tracking information for your order.
How fast is delivery?
All our deliveries are sent out for Next Day Delivery, except for the Scottish Highlands, British Isles and Northern Ireland which it is advised will take 2-3 days. All orders are fulfilled at 10am every day, any order placed after this time will be processed the following day.
How do I return my box of beers?
Firstly, our apologies if there has been an issue with your beers. Secondly, we will pay for the cost of returning it. Please email firstname.lastname@example.org or hit the chat button our website during office hours and we can send you a return slip.
When will I be billed?
Our default subscription will mean you are billed once a month, on the same date as you started. For example if this was the 4th May, your next subscription charge would be the 4th June. Remember however, you have the power to Edit, Pause and Cancel whenever you want.
Can I edit my subscription?
Absolutely! Please feel free to edit your subscription. Change the box variant each month, delay for a week or a month, change how often your subscription recurs, amend your delivery date. We will always be looking for more features to add that give you more flexibility and control of your subscription.
How to contact Beer Dad?
We love to chat beer, so always feel free to call us on 07514 245436, hit the Chat button located on every page, or email email@example.com.
What if my beers are damaged in transit?
We will replace them. So, we have invested in some amazing protective packaging for the transit of your precious beer cargo, but sometimes stuff just happens. Not your fault, and we will fix it. If you email or call us, we will sort replacement stock for you, or you can return the whole box and we will replace this with a fresh, new one.
What if I have a fault with my beer?
We will sort this for you, no quibbles from us. Beer can have faults sometimes; we do however work closely with our breweries and test each batch before committing it to our subscription boxes. So if you find a fault let us know what this is in as much detail as possible (acetic, cardboard, skunk, green apples etc) and we will replace the stock with the same, or a different item.
Where do you ship?
We currently deliver free of charge to most UK mainland addresses and with a £2.50 surcharge to Northern Ireland. We are working on bringing more personalised options for our loyal customers.
Is delivery included?
We currently deliver free of charge to most UK mainland addresses, and we ship to Northern Ireland for £2.50 surcharge
Can I send gifts through Beer Dad?
Of course, and thank you for thinking of gifting a Beer Dad subscription to another deserving craft beer enthusiast. If you follow this link you will find our page dedicated to gifting options.
How do I pause my subscription?
Visit “Manage My Account”, enter your email address and login with the security checks. Once you have access to your account you should see an option for Manage
My Subscription.” At the bottom of this page there is a link stating “Cancel Subscription.” Follow this link and you will be given the option to Pause you account for one, two or three months.
How do I cancel my subscription?
Visit Manage My Account, enter your email address and login with the security checks. Once you have access to your account you should see an option for “Manage My Subscription.” At the bottom of this page there is a link stating “Cancel
Subscription.” Follow this link and follow the simple instructions.
How do I edit my box choice each month?
Visit Manage My Account, enter your email address and login with the security checks. Once you have access to your account you should see an option for "Manage Subscriptions” and then a link below which subscription you want to manage stating “Manage This Subscription.” On this page you will have the option to chose the “Style” that you want delivered this month. Choose between “Pale & Hoppy,” “Sour,” “Dark,” and “Mixed.” Then hit Save Changes.
How do I edit my account details?
Visit Manage My Account, enter your email address and login with the security checks. Once you have access to your account you should see an option for “Address & payment details.” Once you have pressed this link you have options including Edit your details, Manage addresses, and Manage payments methods.
Do you offer promotional codes?
If you are looking for a discount, we advise the best way to do this is using our refer-a-friend scheme. It is unlimited and you can earn yourself a free box with just over three referrals. And then do it all over again.
How does the refer-a-friend work?
This is an unlimited offer where you Give £12, Get £12. You will be given your own unique code that you can share via all available links on your phone, or if using
a desktop/laptop we have Facebook and Email sharing options. Once your friend
has subscribed using the discount code you have given them, you will be emailed
to notify you that your discount has been authorised as well. Hit this link.
How to report an issue with a delivery?
We take responsibility for your delivery, but once it is in the hand of the courier you selected we need to speak to them. If you are not having any success sorting the issue please contact us using either firstname.lastname@example.org or calling 07514245436.
How to report an issue with the website?
How did that happen!? Thank you if you have spotted something, and if you could email us, and kindly include any screenshots, we will get onto fixing the issue.